Cancellation

8. CANCELLATION BY THE CUSTOMER BEFORE THE START OF THE CRUISE / CANCELLATION COSTS

8.1. The customer may cancel the travel contract at any time before the start of the trip. A cancellation declaration must be sent to A-ROSA Flussschiff GmbH. If the trip was booked through a travel agent, the cancellation declaration may also be sent to this agent. The customer is advised to send the cancellation declaration on a durable medium.

8.2. If the customer cancels before the start of the trip or does not begin the trip, A-ROSA Flussschiff GmbH loses its claim to the travel price. A-ROSA Flussschiff GmbH may instead demand suitable compensation for the travel arrangements made prior to the cancellation and its expenses in accordance with the actual travel price, unless it is responsible for the cancellation or extraordinary circumstances arise at or in the immediate vicinity of the destination that have a significantly adverse effect on the execution of the trip or the transport of persons to the destination. Circumstances are extraordinary and unavoidable if they are beyond the control of the tour operator and their consequences could not have been avoided even if all reasonable precautions had been taken. In the event of cancellation by the customer, a percentage rate of compensation for travel arrangements made and expenses incurred shall become payable, the amount of which depends on the date when the cancellation declaration is received and the expected amount of saved expenses. We therefore recommend that any cancellation declaration be made on a durable medium (e.g. in writing). The percentage rate of compensation is calculated as follows:

a) Standard rate for "A-ROSA Premium All-Inclusive" prices

• up to 31 days before departure 25%
• 30 days or less before departure 40%
• 24 days or less before departure 50%
• 17 days or less before departure 60%
• 10 days or less before departure 80%
• 3 days before departure until the day of departure or cancellation on the day of arrival or no-show 90%

b) Special rate for "A-ROSA Basic Full Board" prices

• up to 31 days before departure 35%
• 30 days or less before departure 50%
• 24 days or less before departure 60%
• 17 days or less before departure 75%
• 10 days or less before departure 85%
• 3 days before departure until the day of departure or no-show 90%

c) If a partial cancellation is made by a full-paying passenger (irrespective of the booked rate) who has booked a double cabin, with the result that the remaining passenger will have single occupancy of the double cabin, A-ROSA Flussschiff GmbH reserves the right to charge cancellation costs as set out in the table. The compensation payable shall amount to no less than 60% of the proportionate travel price. The same shall apply if a passenger paying the full price cancels their berth in a cabin with multiple berths. In this situation, A-ROSA Flussschiff GmbH reserves the right to rebook the cabin. If a partial cancellation is made for a child up to 15 years of age who is travelling free of charge in the company of at least one responsible adult and is accommodated in a double cabin, A-ROSA Flussschiff GmbH will charge a processing fee of €200.
d) For additional themed packages with a separate booking code, such as wellness packages, and also for arrival and departure arrangements and extended stays in hotels, the standard rate shall apply (8.2.a.).

8.3. Before the trip begins, the traveller may request, in accordance with Section 651e BGB, that a third party assume his/her rights and obligations arising from the travel contract. Such a declaration shall be deemed timely if A-ROSA Flussschiff receives it seven days before the start of the trip. A-ROSA Flussschiff GmbH may refuse to accept substitution by the third party if he/she does not satisfy the specific travel requirements or if statutory provisions or administrative orders stand in the way of his or her participation. If a third party enters into the contract, that person and the customer shall be jointly and severally liable to A-ROSA Flussschiff GmbH in respect of the travel price and any additional costs arising from such substitution. For the substitution of a passenger, A-ROSA Flussschiff GmbH will charge an additional fee of €50 per person for the cruise only. Costs arising from the substitution in respect of any additional services that may have been booked (flights etc.) will be charged in full to the person making the booking.

8.4. A-ROSA Flussschiff GmbH reserves the right to demand higher, individually calculated compensation in place of the above standard rates insofar as A-ROSA Flussschiff GmbH can prove that it has incurred significantly higher expenses than the applicable standard rate. In this case A-ROSA Flussschiff GmbH is obliged to specifically quantify and prove the amount of compensation demanded, taking into account the expenses saved and the possible alternative utilisation of the travel services.

8.5. The customer reserves the right to prove that the reasonable compensation due to A-ROSA Flussschiff GmbH is significantly lower in amount than the standard rate compensation it demands or that it has not suffered any loss at all.

8.6. If A-ROSA Flussschiff GmbH is obliged to reimburse the travel price as a result of a cancellation, the payment must be made without delay, and in any case within 14 days after receipt of the cancellation declaration.