Customer Club: Questions & Answers

Unfortunately, your fellow travelers cannot enjoy your benefits unless they are members of the customer club. We only grant our customer club benefits to members. Only booking-related benefits are excluded. All club conditions can be found in the A-ROSA Club terms and conditions.

Yes, you can generally use your Club benefits on all A-ROSA ships. However, the specific details of the club benefits depend on the operational possibilities on land or on board the respective A-ROSA ship.

No, you cannot lose your status. You retain your status regardless of the frequency of your bookings. You cannot be downgraded to a lower level again.

No, the benefits are not transferable. They are personalised and can only be claimed by the respective customer club member.

As a member of the A-ROSA Customer Club, you will receive discounts at the SPA-ROSA, invitations to exclusive cruises and events and special offers from our cooperation partners. You can find all the other benefits you receive as a customer club member here.

Bei Fragen können Sie sich gerne an die A-ROSA Club Hotline wenden:

+49 381 202 60 10
Mo-Sa 09:00 - 18:00 Uhr

oder per E-Mail: club@a-rosa.com

You must register for the customer club no later than 8 days before the departure date of the cruise in order to take advantage of the benefits on board.

The A-ROSA Club has four club levels with varying benefits. The basis for classification into the various club levels is the number of A-ROSA cruises completed to date (the basis for calculation can be found in the A-ROSA Club terms and conditions). The club comprises the following four levels:

• Level 1 Customer Club Member Black: 3rd - 4th cruise
• Level 2 Customer Club Member Silver: 5th - 9th cruise
• Level 3 Customer Club Member Gold: from the 10th cruise onwards
• Level 4 Customer Club Member Diamond: from the 20th cruise onwards

Please complete the contact form to check your customer club status. The information in the form will help us to properly track your trips.

A Membership of the A-ROSA Customer Club is free of charge.

No, membership of the A-ROSA Customer Club is not limited in time. You retain your status regardless of the frequency of your bookings. You cannot be downgraded to a lower level again. Your current club benefits therefore remain in place permanently.

No, unfortunately this is not possible as the trips are always credited at the end and not during the cruise. This also applies to consecutive cruises. It is therefore not possible to change the club level during one or several successive cruises.

If an A-ROSA Club benefit is not claimed or not used, it will be forfeited. There is no entitlement to an exchange of a club benefit for another club benefit or the payout of an equivalent value in the event of non-utilisation. 
If the club benefit is an on-board balance, this can only be redeemed by the club member themselves. It is neither transferable nor can it be paid out.

It is not possible to register on board during your first cruise. You must have already completed two cruises prior to departure, otherwise you will not fulfil the conditions for admission to the customer club. However, if you are on your 3rd cruise with A-ROSA, you are welcome to ask at the reception desk on board to register for the customer club.

Cruises are always credited at the end and not during the cruise. This also applies to consecutive cruises. A possible change of club level during one or more consecutive cruises is therefore not possible.

When registering for the customer club, we need the following information:

• Full name (as stated on your ID card)
• Date of birth
• Address (no PO box)
• Country of residence
• Personal e-mail address
• Consent to the A-ROSA Customer Club Terms and Conditions

To become a member of the A-ROSA Customer Club, you must have travelled on at least two cruises with A-ROSA and be at least 18 years old. You can find the club criteria here.

All customer club members will receive the following basic benefits.

Overview of the A-ROSA Club benefits:

• 10% discount on the TEfra luggage service on Danube and Rhine cruises***
• For two or more cruises per year in the Premium all-inclusive fare, you will receive a 10% discount on the cheapest cruise (cannot be combined with other discounts or reductions)***
• Invitation to special and exclusive events (e.g. regular customer cruises)
• Priority A-ROSA catalogue mailing
• Waiting list priority
• Club hotline with personal contact person
• A-ROSA Club newsletter
• Dedicated club portal on the Internet
• Regular customer specials on selected cruises
• Special offers from A-ROSA cooperation partners
• Participation in club competitions and raffles
• Exclusive A-ROSA customer card 

A-ROSA Club services on board:

• WLAN free of charge (subject to availability)
• Exclusive champagne reception with hotel manager
• Greeting card in your cabin on arrival
• Birthday cake if you are on board with us for your birthday

All other services in the various levels can be found here.

In the 1st level of the A-ROSA Customer Club (Black) you will receive the following additional benefits:

• 20% discount at SPA-ROSA (on the Danube, Rhine, Rhône and Seine)
• 8 % mini group discount - travelling with friends*
• 10 % discount on logo articles in the A-ROSA shop (on the Danube, Rhine, Rhône and Seine)
• 25 % on Wine & Dine or SENA Grill menu (on cruises 5 nights or longer)

*Premium rate: These club services are linked to a booking in the Premium all-inclusive rate. The exclusive mini-group discount is available for bookings with six or more full-paying guests.

In the 2nd level of the A-ROSA Customer Club (Silver) you will receive the following additional benefits:

• 50% discount at SPA-ROSA (on the Danube, Rhine, Rhône and Seine)
• 10 % mini group discount - travelling with friends**
• 20 % discount on logo articles in the A-ROSA shop (on the Danube, Rhine, Rhône and Seine)
• 50 % on Wine & Dine or SENA Grill menu (on cruises 5 nights or longer) 
• Boat tour
• 50 % discount on the excursion to Lamego (Douro)
• Parking included in cooperation with GLOBUS Parkservice in Cologne, Passau and Engelhartszell (subject to availability)**
• Super Early Booking limited*

*The booking deadline for the respective Super Early Booking discount is extended until 30 April (departures March to September) or 31 October (October to December). Limited contingent subject to availability. It is generally possible to combine this offer with other discounts that run at the same time. Please check the relevant offer.

**Premium rate: These club services are linked to a booking on the Premium all-inclusive rate. The exclusive mini-group discount is available for bookings with six or more full-paying guests.

At the 3rd level of the A-ROSA Customer Club (Gold) you will receive the following additional benefits:

• 50% discount for SPA-ROSA (on the Danube, Rhine, Rhône and Seine)
• 12 % mini group discount - travelling with friends**
• 30 % discount on logo articles in the A-ROSA Shop (on the Danube, Rhine, Rhône and Seine)
• Wine & Dine or SENA Grill menu included (on 5 nights or longer cruises)
• Boat tour
• Free excursion to Lamego or Castelo Rodrigo (Douro)
• Parking included in cooperation with GLOBUS Parkservice in Cologne, Passau and Engelhartszell (subject to availability)**
• Super Early Booking unlimited*
• Complimentary champagne (subject to availability)
• 1x laundry bag and ironing service free of charge
• Farewell card in the cabin
• Departure pack / packed lunch (except A-ROSA ALVA)

*The booking deadline for the Super Early Booking discount does not apply and the discount is granted up to the start of the cruise. Limited contingent, subject to availability. It is generally possible to combine this offer with other discounts that run at the same time. Please check the relevant offer.

**Premium-rate: These club services are linked to a booking in the Premium All-Inclusive rate. The exclusive mini-group discount is available for bookings with six or more full-paying guests.

In the 4th level of the A-ROSA Customer Club (Diamond) you will receive the following additional benefits:

• 50% discount for SPA-ROSA (on the Danube, Rhine, Rhône and Seine)
• 12 % mini group discount - travelling with friends**
• 30 % discount on logo articles in the A-ROSA Shop (on the Danube, Rhine, Rhône and Seine)
• Wine & Dine or SENA Grill menu included (on cruises 5 nights or longer) 
• Boat tour
• Free excursion to Lamego or Castelo Rodrigo (Douro)
• Parking included in cooperation with GLOBUS Parkservice in Cologne, Passau and Engelhartszell (subject to availability)**
• Super Early Booking unlimited*
• Complimentary champagne (subject to availability)
• 1x laundry bag and ironing service free of charge
• Farewell card in the cabin
• Departure pack / packed lunch (except A-ROSA ALVA)
• Free cabin upgrade for one cruise per year (subject to availability, except suites, upgrade only possible prior to departure)
• One-time onboard credit of € 50 per year and member
• One voucher a year for the TEFRA luggage service on the Rhine or Danube
• A-ROSA Signature gift for joining the DIAMOND CLUB
• Exclusive toiletries on board
• Diamond newsletter with special cruise offers
• Included excursion per cruise from the category "Exploration Tours" (at your choice, subject to availability)

*The booking deadline for the Super Early Booking discount does not apply and the discount is granted until the start of the cruise. Limited contingent subject to availability. It is generally possible to combine this offer with other discounts that run at the same time. Please check the relevant offer.

**Premium rate: These club services are linked to a booking in the Premium All-Inclusive rate. The exclusive mini-group discount is available for bookings with six or more full-paying guests.

You can prove that you have completed cruises for admission to the customer club or for classification in the correct club level with copies of your travel documents or invoices, alternatively by stating the booking number. Our customer club team will then check your documents and, if necessary, credit the missing trip(s).

Ihre Kundendaten können Sie unter der Angabe von Vor- und Zuname und der Mitgliedsnummer telefonisch über die A-ROSA Club-Hotline +49 381 - 202 6010 oder per E-Mail an: club@a-rosa.com aktualisieren.

In order to receive your customer club benefits, please enter your personal card number when selecting the option or booking the cruise. Only then can we be sure that you will be granted the benefits.

You can object to or terminate your membership of the A-ROSA Customer Club at any time without notice. Please send an informal written notification to the e-mail address club@a-rosa.com or by mail to

A-ROSA Flussschiff GmbH
Customer Club
Loggerweg 5
18055 Rostock

Follow this link and fill out the "Become a customer club member now" form. Our team will check your details and notify you as soon as you have been accepted into the customer club.

The criteria for admission to the A-ROSA Club are two completed A-ROSA river cruises (from 1 January 2002) on which the guest has already reached the age of 18 by the time of the second cruise. 

The following cruises will not be counted:

• discounted cruises (e.g. PEP, interline, travel agent and press cruises)
• cruises won in a raffle, bonus cruises or repeated trips
• cruises for which A-ROSA Flussschiff GmbH does not act as the organiser (groups on request)

The upgrade to a higher club level is made automatically following a cruise as long as the customer club member fulfils the requirements for the respective level.

The member will receive a written notification of the upgrade and a new Club Card. If the member does not receive a notification, they can assert their claim here.

Simply click on "Forgot your password?" under the login field or follow this Link.

You can change your personal data after logging in under "Profile".

Please register here. Our team will check your details and then authorise your account.