A-ROSA FAQ

The travel date may be changed once free of charge in the Premium all inclusive rate up to 30 days before departure.

For each additional change € 25 per person will be charged.

For changes to flight-inclusive bookings the above charges will be increased by € 80 per person.

Any desired changes to the bookings, which are requested later than 30 days before departure, can be made only after you have withdrawn from the travel contract and have made a new booking. The resulting fees can be found under the heading Cancellation.

After conclusion of the contract and issue of the risk coverage certificate, a part payment amounting to 25% of the travel price shall be due for payment. If travel insurance was taken out, this amount must be fully paid.

There is no transaction fee when paying by credit card.

This is possible. Within the A-ROSA Premium all inclusive rate we can add you to a waiting list. Please send your request via email to service@a-rosa.com. If we can offer you the preferred cabin category, A-ROSA will contact you immediately if a suitable cabin becomes available.

We recommend one of the following travel insurance policies for our cruises in cooperation with HanseMerkur:

• A-ROSA Travel Insurance
• A-ROSA River Cruise Protection
• A-ROSA Rhine River Cruise Protection

A-ROSA gift vouchers are a great gift idea. For example, you can give a voucher (worth at least € 50) for the next A-ROSA cruise, a voucher for a terranova bike package or for excursions on board. You can also pamper your loved ones on board by ordering a cabin greeting or an onboard credit. You can find more information here in the Cabin Greetings section. For more information, please visit the Gift Vouchers section.

Please note the resulting cancellation fees according to the current Terms and Conditions.

The final payment is due 30 days prior to departure. Please note that you will not receive a separate request for payment for this final payment.

Providing the required information is essential for a smooth process with customs, port and border authorities! Foreign nationals should check with their local consulate for passport and visa requirements. You can enter your travel details online at www.arosa-cruises.com/manifest up to 4 weeks before departure. This information will be forwarded to the ship and the authorities at the ports of call.

For the substitution of a passenger an additional fee of € 50 per person will be charged for the cruise only. Costs arising from the substitution of any additional services that may have been booked (flights etc.) will be charged in full to the person making the booking.

A-ROSA offers the following discounts:

• Super Early Booking Discount

• Early Booking Discount

• Children 15 years old and under travel for free*

• Mini Group discount for groups of 6 people

• Combination Travel Discount

The Super Early Bird or Early Bird Discounts are only valid for Premium all inclusive full-paying passengers for selected dates.

*Children up to 15 years of age travel free of charge when accompanied by at least one supervising adult in the same cabin. For cruises on the Douro and with the A-ROSA SENA, children's discounts vary between 0 - 25%. Only valid with our "Premium all inclusive" rate for the cruise itself (extras like excursions, SPA treatments, etc. excluded). Limited availabilities on all cruises.

“Mini Groups” (min. 6 adults with one booking number) can receive a discount of 4% discount. We offer a 10% discount on the passage portion only for combination bookings (at least 2 consecutive cruises).

You can pay your invoice easily via bank transfer or credit card. All major credit cards are accepted.

You may book your A-ROSA Cruise with a travel agent, online, or with the A-ROSA Service Center: +49 381 2026001 or via e-mail: service@a-rosa.com

The A-ROSA Service Center can be reached from Mon - Sat from 9.00 - 18.00 h. CET

a) Standard rate for “A-ROSA Premium All-Inclusive” bookings

• up to 31 days before departure 25 %
• 30 days or less before departure 40 %
• 24 days or less before departure 50 %
• 17 days or less before departure 60 %
• 10 days or less before departure 80 %
• 3 days before departure until the day of departure or cancellation on the day of arrival or no-show 90 %

If a partial cancellation is made for a child up to 15 years of age who is travelling free of charge in the company of at least one responsible adult and is accommodated in a double cabin, A-ROSA Flussschiff GmbH will charge a processing fee of € 200.

b) Special rates for "A-ROSA Basic Full Board" bookings

• up to 31 days before departure 35 %
• 30 days or fewer before departure 50 %
• 24 days or fewer before departure 60 %
• 17 days or fewer before departure 75 %
• 10 days or fewer before departure 85 %
• 3 days before departure until the day of departure or no-show 90 %

More information

You will receive your booking confirmation immediately after making your reservation or after the expiration of the option period by post. Upon request, you will be sent this by e-mail.

Extract from the A-ROSA travel conditions 2024

8.2 a) Standard rate for "A-ROSA Premium All-Inclusive" prices

• up to 31 days before departure 25%
• 30 days or less before departure 40%
• 24 days or less before departure 50%
• 17 days or less before departure 60%
• 10 days or less before departure 80%
• 3 days before departure until the day of departure or cancellation on the day of arrival or no-show 90%

b) Special rate for "A-ROSA Basic Full Board" prices

• up to 31 days before departure 35%
• 30 days or less before departure 50%
• 24 days or less before departure 60%
• 17 days or less before departure 75%
• 10 days or less before departure 85%
• 3 days before departure until the day of departure or no-show 90%

c) If a partial cancellation is made by a full-paying passenger (irrespective of the booked rate) who has booked a double cabin, with the result that the remaining passenger will have single occupancy of the double cabin, A-ROSA Flussschiff GmbH reserves the right to charge cancellation costs as set out in the table. The compensation payable shall amount to no less than 60% of the proportionate travel price. The same shall apply if a passenger paying the full price cancels their berth in a cabin with multiple berths. In this situation, A-ROSA Flussschiff GmbH reserves the right to rebook the cabin. If a partial cancellation is made for a child up to 15 years of age who is travelling free of charge in the company of at least one responsible adult and is accommodated in a double cabin, A-ROSA Flussschiff GmbH will charge a processing fee of € 200.

d) For additional themed packages with a separate booking code, such as wellness packages, and also for arrival and departure arrangements and extended stays in hotels, the standard rate shall apply (8.2.a.).

Extract from the A-ROSA travel conditions 2025

8.2 a) Standard rate for "A-ROSA Premium All-Inclusive" prices

• up to 31 days before departure 40 %
• 30 days or less before departure 60 %
• 24 days or less before departure 70 %
• 17 days or less before departure 80 %
• 10 days or less before departure 85 %
• 3 days before departure until the day of departure or cancel-lation on the day of arrival or no-show 90 %

b) Special rate for "A-ROSA Basic Full Board" prices 

• up to 31 days before departure 50 %
• 30 days or less before departure 70 %
• 24 days or less before departure 80 %
• 17 days or less before departure 85 %
• 3 days before departure until the day of departure or noshow 90 %

c) If a partial cancellation is made by a full-paying passenger (irrespective of the booked rate) who has booked a double cabin, with the result that the remaining passenger will havesingle occupancy of the double cabin, A-ROSA Flussschiff GmbH reserves the right to charge cancellation costs as set out in the table. The compensation payable shall amount to no less than 60% of the proportionate travel price. The same shall apply if a passenger paying the full price cancels their berth in a cabin with multiple berths. In this situation, A-ROSA Flussschiff GmbH reserves the right to rebook the cabin. If a partial cancellation is made for a child up to 15 years of age who is travelling free of charge in the company of at least one responsible adult and is accommodated in a double cabin, A-ROSA Flussschiff GmbH will charge a processing fee of € 200.

d) For additional themed packages with a separate booking code, such as wellness packages, and also for arrival and departure arrangements and extended stays in hotels, the standard rate shall apply (8.2.a.).

SHIP'S MANIFEST
If you have not already entered data online at www.arosa-cruises.com/manifest, we ask that you to do so before the start of their cruise.

IDENTITY DOCUMENTS
As European citizens, please bring your Identity Card or Passport. Please make sure to bring valid identification papers. We recommend that you also carry a photocopy of your identity papers in your luggage.

Citizens of other countries should contact their responsible consulates about any visas or other entry documents that may be required.

PARKING RESERVATION
The reservation of a parking space is required prior to travel. You will receive further information and the parking reservation card with your travel documents.

A-ROSA LUGGAGE TAGS
Please fill out the A-ROSA luggage tags and attach them to your luggage.

CASH
The on-board currency is Euro. During the trip, use your cabin card as your personal credit card. At the end of the journey you can pay your final account in cash, with EC card or with the following credit cards: MasterCard, VISA, American Express. When paying by credit card or EC/Maestro card, you will need your PIN code. Please make sure that you have your personal PIN code with you. The booking of shore excursions will be billed to your cabin account.

PERSONAL ITEMS

Please remember - if needed - to bring a sufficient supply of medicine and possibly a second pair of glasses, insect repellent and sunscreen.

The A-ROSA ships do not have wheelchair-accessible cabins and there are no passenger lifts on board except on A-ROSA ALVA, A-ROSA SENA, A-ROSA ALEA and A-ROSA CLEA. Only A-ROSA ALVA, A-ROSA ALEA and A-ROSA CLEA have a lift between deck 1 and deck 3 and A-ROSA SENA between deck 1 and 4. The sun deck, however, can only be reached by stairs, which can result in restrictions. On our Rhine ships A-ROSA AQUA and A-ROSA BRAVA, as well as on the Seine ship A-ROSA VIVA, there is cabin no. 224, which is suitable for persons with reduced mobility. The A-ROSA SENA also has cabins that are suitable for persons with restricted mobility. However, we cannot guarantee the assignment of this cabin when booking the Basic fare.

For your cruise on an A-ROSA ship, we are offering the TEFRA Travel Logistics luggage service up to 4 business days before departure to the ports of Cologne and Engelhartszell (Passau) and up to 7 business days before departure to the ports of Paris and Lyon.

All further information can be found on the luggage service flyer, which you will receive with your travel documents.

On our ships A-ROSA AQUA, A-ROSA FLORA and A-ROSA BRAVA as well as on A-ROSA SILVA and A-ROSA VIVA there are 2 connecting cabins on each deck, which are very suitable for families with children. The A-ROSA SENA has cabins with connecting doors on deck 3.

Cabins with connecting doors on the Rhine:

A-ROSA SENA

318 & 320, 319 & 321
322 & 324, 323 & 325
326 & 328, 327 & 329
334 & 336, 335 & 337
338 & 340, 339 & 341

A-ROSA SILVA

Deck 1: 126 & 128
Deck 2: 228 & 230
Deck 3: 326 & 328

A-ROSA FLORA

Deck 1: 120 & 122
Deck 2: 228 & 230
Deck 3: 322 & 324

A-ROSA AQUA

Deck 1: 106 & 108
Deck 2: 202 & 204
Deck 3: 302 & 304

A-ROSA BRAVA

Deck 1: 106 & 108
Deck 2: 202 & 204
Deck 3: 302 & 304

Cabins with connecting doors on the Seine:

A-ROSA VIVA

Deck 1: 106 & 108
Deck 2: 202 & 204
Deck 3: 302 & 304

Cabins with connecting doors on the Danube:

A-ROSA FLORA

Deck 1: 120 & 122
Deck 2: 228 & 230
Deck 3: 322 & 324

Your well-being is very important to us and we will do our best to meet your requirements. Please contact the A-ROSA Service Centre prior to departure on +49 381 202 6001 or via e-mail service@a-rosa.com and let us know if you have any food intolerances or dietary requirements. On board, please make an appointment to discuss your individual requirements with the chef at reception. This way we can ensure that you are offered meals that you can enjoy with confidence.

We are pleased to offer our customers the option of a pre- and/or post-stay at one of our partner hotels. More information can be found here. For cruises on the Douro, Seine and Rhône, we also offer full 3-day pre- and/or post-cruise packages. For more information on our pre- and post-cruise packages, please see our website.

Mobility aids can only be carried on board after prior notification and confirmation by the A-ROSA Service Centre. Please send details of the size and weight of the wheelchair in advance to service@a-rosa.com. Wheelchairs cannot be hired on board. Please note that there are no lifts on A-ROSA ships (except on A-ROSA ALVA & A-ROSA SENA).

The travel documents consist of your cruise vouchers, tickets for arrival / departure, an excursion brochure and various information about your cruise. These travel documents and all tickets will be sent to you after the receipt of the full payment, but no earlier than three weeks before your departure.

Weapons, explosives, fireworks, acids, dangerous chemicals and flammable substances of any kind, as well as irons, candles and heating devices (e.g. hair dryers, hair straighteners, curling irons, etc.) are not permitted on board. It is also forbidden to bring on board drugs and medical equipment that does not meet the technical requirements. In the event of non-compliance, passengers may be denied boarding without compensation.

Providing the required information is essential for a smooth process with customs, port and border authorities! Foreign nationals should check with their local consulate for passport and visa requirements. You can enter your travel details online at www.arosa-cruises.com/manifest up to 4 weeks before departure. This information will be forwarded to the ship and the authorities at the ports of call.

Special vaccinations are not required. Children should have the age appropriate vaccinations according to immunisation schedule. Tetanus / Polio / Diphtheria: If the vaccination is older than 10 years, a booster injection is recommended. This also applies to hepatitis A vaccination. Please also think of an effective protection for the prevention and treatment of insect bites (especially in the Danube Delta) and a sunscreen with a high SPF.

Since June 26, 2012 child entries in the passport of the parents are invalid and children are no longer entitled to cross the border to other countries. All children (from birth on) need their own travel document. Even when traveling in Schengen countries, you should carry a travel document for each child with you. In general, there is no passport control during border crossings. However, in justified cases, identity documents may be requested. We encourage you to apply for a travel document for your children at your local passport office.

The transport of medical oxygen cylinders must not exceed a total volume of 60 litres and is only permitted after prior notification. Please send us the technical data sheet for the equipment or oxygen cylinders in advance to service@a-rosa.com. Important: Please wait for our confirmation as to whether the equipment can be transported. It is not possible to hire oxygen equipment on board. Medical equipment that does not comply with the technical requirements and applicable safety regulations of the vessel may not be carried on board.

Please make sure to bring an identity document (identity card or passport), which is valid in the period during the trip. We recommend that you also carry a photocopy of your identity papers in your luggage.

Citizens of other countries should contact their relevant consulates about any visas or other entry documents that may be required.

For European citizens: identity card or passport. Please ensure that you have a valid form of identification (identity card or passport) for the duration of your trip. We also recommend that you carry a photocopy of your identity document with you. For citizens of other countries, please contact the relevant consulate. Children travelling with you must have their own identity document.

You can book the TEFRA luggage service via the German toll-free phone number 0800-500 2352. The price for the luggage service varies depending on the arrival and departure arrangements. Details can be found on the luggage service flyer in your travel documents.

You can conveniently pay for the service on board your ship via your personal on-board account. For the return journey, simply book the luggage service directly on board the ship.

English excursions can be pre-booked online without obligation. A binding confirmation, booking and payment for excursions is made on board. For cruises of 7 nights or more, one excursion is included free of charge for our guests, but to take part in the free excursion it must still be reserved online in advance. We arrange the excursions, but they are implemented by the local agencies, which are the excursion organisers, and thus also your contractual partners. Please note that all excursions are subject to a minimum number of participants (except Exclusive Tours), and some excursions also have a limited number of participants. If minimum numbers are not reached, the shore excursion will not take place and you will not be charged. Exclusive Tours can't be reserved free of charge. They are confirmed immediately upon reservation and non-refundable.

If you have booked the Premium all inclusive rate, you will find your cabin number already on your booking confirmation and later on your travel documents. If you have booked the Basic rate, you will receive your cabin number during check-in on board.

Please attach the A-ROSA luggage tag to your suitcase before your departure. In addition, we recommend that you never leave your luggage unattended.

For further safety and luggage regulations for arrivals and departures by plane, please refer to the arrival brochure, which you will receive with your travel documents.

Please note that admission to the ship and luggage service as well as check-in and occupation of the cabin is possible from 15:00 at the earliest. However, you should be on board at least one hour before departure. Please have your valid identification documents ready when you check in. In your cabin you will find your personal cabin key card, which is your means of payment, cabin key and access pass to the ship.

The official end of the cruise and your check-out on the day of departure is no later than 9:00 in the morning. Please bear this in mind when planning your arrival and departure.

Of course, you can program wake-up calls into your cabin telephone. You can place orders for wake-up calls at the reception.

You are welcome to bring your own bedding. Please contact the A-ROSA Service Center prior to the departure if you wish to do so in order to inform the ship’s management. On most ships, there is also hypoallergenic bedding available. If this is required, please also contact the A-ROSA Service Center by e-mail: service@a-rosa.com

At departure, it is generally not allowed to bring alcoholic beverages on board. If you buy any alcoholic beverages on land during the cruise, a maximum of 1 litre per person over 18 years of age may be brought on board.

Yes, there are baby beds available on board the A-ROSA cruise ships. On board the A-ROSA ALVA, A-ROSA ALEA and A-ROSA CLEA, the addition of a baby cot is only possible in the suites. To ensure availability, please contact the A-ROSA Service Center by e-mail or by telephone: service@a-rosa.com / +49 381 2026001

A-ROSA gift vouchers are a popular and fantastic gift idea. Gift vouchers can be used to pay for the next cruise onboard A-ROSA. A cabin greeting, e.g. a bottle of wine, a fruit basket or an onboard credit for a wellness treatment or excursions can be ordered as well. You can find the order form in our Extranet.

On the sun deck you will find deck chairs and a sun canopy. In the interest of all passengers, please do not reserve deck chairs. Woolen blankets for cooler weather on deck can be found in your cabin.

Guests that have booked the A-ROSA Premium all inclusive fare will find bathrobes in their cabin upon arrival.  Guests that have booked the Basic fare will receive bathrobes upon request from your cabin stewardess or at the reception for a fee.

We do not currently offer specific golf cruises. However, guests have the option to book green fees and taxi transfers through the reception on board. Unfortunately, we do not have prices available as these are paid by the guest on site.

The ships of the A-ROSA fleet are equipped with a modern GSM telephone system which enables you to make phone calls worldwide via direct dialling. If you would like to make a long-distance call, please proceed as follows: dial the country code, then the local code, then the phone number. Between dialling and the first ring, there is a charge-free pause of up to 30 seconds’ duration, after which call charging starts automatically, even if the call is not answered. You can find information on the valid fees at the reception. GSM telephone: The respective call number of your ship is stated on your key card.

On the A-ROSA ships A-ROSA AQUA, BRAVA and VIVA, the indoor and outdoor bar is located on deck 3, as well as the café & lounge bar. The A-ROSA ships A-ROSA BELLA, DONNA, MIA and RIVA have a café-bar and a loungebar on deck 3. The A-ROSA ALVA has its lounge bar on deck 3. The A-ROSA ships A-ROSA FLORA, LUNA, SILVA and STELLA have a lounge bar on deck 2. The outside bar is located on the sundeck. The current opening times can be found in the daily programme in your cabin.

A small library with international books is located near the reception. A selection of board games is held at the reception desk or in the Day Lounge.

Family cruises with Kids Club and childcare take place on key holiday dates as well as during Christmas and New Year's Eve cruises. On A-ROSA SENA, the dedicated Kids Club room is also available outside of the family cruises and childcare is provided year-round.

Like the entire ship, your cabin has air conditioning as well. The cabin temperature can be adjusted individually. When you open the balcony door, the air circulation unit is automatically switched off.

Only the suites of the A-ROSA SILVA, FLORA and SENA have a minibar.

Laundry bags and order slips for our laundry service are located in the wardrobe. Payment is made via your on-board account.

For protection against insects, an insect screen in the form of a roller blind/sliding element is usually attached to the outside of the balcony door. When operating the roller blind, please ensure you exert equal force distribution in order to prevent it from getting stuck. It can be locked at the bottom.

The cabins on the A-ROSA ships, except the suites of the A-ROSA SILVA, FLORA and SENA, do not have a minibar. For storing refrigerated medication, please contact the reception. The employees will store the medicines properly. The reception is open 24/7, access to the medicines is available at any time.

On board the A-ROSA ships, you have the option to connect to the Internet using our Wi-Fi. For more information on availability, conditions of use and the incurred costs, please ask at the reception. Premium All-inclusive guests may use the Internet free-of-charge in accordance with the conditions of use.

Yes, the water on board is of drinking quality.

Public and automated announcements can be heard on deck and in the cabins and primarily inform guests of outings on land and important programme points. Announcements are in English and German. No announcements will be made in the cabin before 8:00 or after 22:00, except in the event of an emergency. Announcements concerning the landscape passing by are made via App.

On all Danube Delta routes, a doctor is on board. On all other routes, a medical supply is ensured by the infrastructure of the area in case of emergency.

The A-ROSA fleet (except A-ROSA ALVA, A-ROSA ALEA and A-ROSA CLEA) is equipped with e-bikes. These are used for our bike excursions. The e-bikes can be hired at selected times for your own explorations. For more information on availability and times, please contact reception on board.

Unfortunatley, money exchange is not possible on board. However, bureau de change can be found in the direct vicinity of most of our docking locations.

Unfortunately, it is not possible to take your own bicycles on the cruise. However, you may take part in our A-ROSA biking excursions. (depending on availability).For more information on the biking excursions, please contact our SPA department or the reception. They will also inform you about the bike hire fee.

Animals are not permitted on board the A-ROSA vessels.

The windows and balcony doors of the suites and the cabins with Juliette balconies can be opened, all other cabins do not feature a window which can be opend. However, all cabins have windows and are therefore outside cabins. The A-ROSA ALVA has cabins with lowerable panorama windows on deck 2 or deck 3.

Incoming calls will be put through to your cabin by Reception. The normal roaming charges for outgoing or incoming calls from your cabin will be automatically charged to your on-board account.

On board and during the shore excursions, you can wear what you like. The dress code is comfortable and casual. Please remember to bring warmer clothes for the evenings out on deck. For the shore excursions, we recommend you bring sturdy shoes. In the restaurants, swimwear or shorts are not appropriate for dinner.

Guests are mostly from Germany, Great Britain, Italy, Spain, Israel and the United States. The on-board language on the A-ROSA ships are German and English.

On A-ROSA AQUA, A-ROSA VIVA and A-ROSA BRAVA there is a heated whirlpool in the spa area on Deck 3. On all other A-ROSA ships you will find a heated swimming pool on the sun deck. On A-ROSA SENA there is both a whirlpool in the SPA-ROSA and a swimming pool with its own kids’ pool on the sun deck. Bath towels are provided in your cabin.

In the EU, you can leave the ship as soon as we dock. In non-EU countries, you can only leave the ship after permission is granted by the local authorities. In your own interest, we request that you are back on board no later than 30 minutes before we cast off. The docking times may change at short notice. Please pay attention to announcements and information in the daily programme. Please always pick up your shore pass at the reception before leaving the ship and return it to the reception once you are back on board. We can only then ensure that all guests are back on board.

Full Board Plus includes an embarkation snack, an extensive breakfast, lunch buffet and dinner buffet and a tea and coffee hour. Many cruises also include seasonal extras such as sandwiches or midnight snacks.

Weapons, explosives, fireworks, acids, dangerous chemicals and flammable substances of any kind, as well as irons, candles and heating devices (e.g. hair dryers, hair straighteners, curling irons, etc.) are not permitted on board. It is also forbidden to bring on board drugs and medical equipment that does not meet the technical requirements. In the event of non-compliance, passengers may be denied boarding without compensation.

The ship is equipped with an up-to-date vacuum toilet system and a biological waste processing system. Do not throw any items (including feminine hygiene articles) into the toilet, as this can lead to the failure of the entire system.

The SPA-ROSA is the spa area on the A-ROSA ships. You can find fitness equipment, massage rooms and a relaxation area as well as the following saunas:

A- ROSA BELLA/ DONNA/ MIA/ RIVA: bio and Finnish sauna

A-ROSA LUNA/ STELLA: steam and Finnish sauna

A-ROSA AQUA/ BRAVA/ FLORA/ SILVA/ VIVA: adjustable samarium

In case of loss, please notify the reception immediately.

You will find all information about the TV channels in your cabin. TV reception is via satellite. During passage through locks and on certain sections of the route, reception may be impaired. There are some international TV channels available.

A variety of high-quality beverages are already included in a “Premium All-Inclusive” booking:

Tea, coffee and coffee specialties, soft drinks, beer, sparkling wine, a selection of wines, cocktails and long drinks. Excluded are specialties subject to surcharge and champagne. Get an impression of our beverage variety with our A-ROSA Menu Example.

Our Rhine ships (A-ROSA AQUA, A-ROSA BRAVA, A-ROSA VIVA) and the A-ROSA SILVA offer two cabins with connecting doors on each deck, which are well suited for families with children. There are two family cabins onboard the A-ROSA FLORA, which accommodate up to 2 adults and 2 children.

Please contact the A-ROSA Service Center for the exact cabin numbers at +49 381 202 6001.

Our top rate A-ROSA Premium all inclusive leaves nothing to be desired, as many services are already included. Some additional services on board are charged extra though. These include shore excursions, spa treatments, purchases in the onboard shop, À-la-carte-Meals and laundry service. In addition, fine wines, champagne and other premium beverages are offered at an additional cost.

The on-board voltage is 220 V/ 50 Hz switchable 220/110 V socket for electric shavers and toothbrushes located in the bathroom, the voltage is not suitable for other electrical devices. In the cabin there are also several outlets (220 V), which can be used.

The languages on board are English and German. All information, such as the daily programmes, notices and menus, etc. are available in both languages.

“Premium All-inclusive” customers who book a junior or balcony suite can expect the following additional services free free of charge:

• Check-in and personal welcome onboard as early as 12:00

• Chilled welcome champagne

• Suite cocktail with the ship’s officers

• Room service (07:00 - 22:00 ) & free use of the mini-bar

• Fresh flowers and small fruit basket that are replenished daily

• Additional cabin items and high-quality brand-name toiletries

• Laundry and ironing service and butler service

Please observe the applicable customs laws when importing or exporting goods and currencies.

Information within the EU:

www.zoll.de/EN/Businesses/Movement-of-goods/Movement-of-goods-within-the-EU/movement-of-goods-within-the-eu_node.html

For non-EU countries

Import:

www.zoll.de/EN/Businesses/Movement-of-goods/Import/import_node.html

Export:

www.zoll.de/EN/Businesses/Movement-of-goods/Export/export_node.html

The currency on board is Euro. During the cruise, you use your cabin card as your on-board credit card. At the end of the cruise, you can settle your final bill in cash, by EC card (except on Douro cruises) or with the following credit cards: MasterCard, VISA, American Express. When paying by credit card or debit/maestro card, you will need your PIN code. Please make sure that you have your personal PIN code with you. The booking of shore excursions will be charged to your cabin account.

For all important information and instructions, please refer to the A-ROSA Info Channel or the A-ROSA App, the displays in the public areas and the announcements.

If you are satisfied with our staff, our employees appreciate a tip in recognition of good service. The distribution and amount of gratuities is of course at your discretion. A gratuities box for the entire crew will be available at Reception at the end of the cruise.

Naturally you can also give gratuities to individual members of staff at any time; this can also be done through your on-board account.

The on-board currency is the euro. During the cruise, you will be given your own on-board credit card to use, which also serves as your key card for your cabin. At the end of the cruise, you can choose to pay your final account either in cash (Euro) or with the following credit cards: American Express, Mastercard or Visa. For technical reasons, it is unfortunately not possible to pay by Maestro/EC card, debit card or travelers‘ cheques.

The reception is open around the clock and is pleased to assist you with any questions or requests.

The official end of your cruise and check-out is at 9.00 h.

Your cabin is modernly equipped with the following facilities: shower, vacuum toilet, telephone, hair dryer, towels, satellite TV, safety deposit box with individually adjustable numerical combination and individually controlled air conditioning. All cabins are non-smoking cabins.

English excursions can be pre-booked online without obligation. A binding confirmation, booking and payment for excursions is made on board. For cruises of 7 nights or more, one excursion is included free of charge for our guests, but to take part in the free excursion it must still be reserved online in advance. We arrange the excursions, but they are implemented by the local agencies, which are the excursion organisers, and thus also your contractual partners. Please note that all excursions are subject to a minimum number of participants (except Exclusive Tours), and some excursions also have a limited number of participants. If minimum numbers are not reached, the shore excursion will not take place and you will not be charged. Exclusive Tours can't be reserved free of charge. They are confirmed immediately upon reservation and non-refundable.

In case of emergency, the lifejackets can be found in the closet of every cabin.

There is a small shop on board all A-ROSA cruise ships. There you will find a selection from our exclusive A-ROSA collection: films, cosmetics, everyday commodities and souvenirs. The opening hours can be found in the daily programme.

Postcards and letters can be handed in at the reception. The mail will be sent from the next port or at the end of the cruise at the latest.

You will find the planned route in the catalogue, the specifications are subject to changes. Due to high and low water, maintenance and traffic-related delays upon watergates and bridges the timetable can varry. In rare cases of severe high and low water or act of nature it can happen, that a section will be traveled by bus or train and in individual cases an overnight stay at a hotel is necessary.

You will find the planned route in the catalogue, the specifications are subject to changes. Due to high and low water, maintenance and traffic-related delays upon watergates and bridges the timetable can varry. In rare cases of severe high and low water or act of nature it can happen, that a section will be traveled by bus or train and in individual cases an overnight stay at a hotel is necessary.

The carriage of battery-powered means of transport on board is prohibited. This applies, for example, to electric scooters, hoverboards, mini Segways, Solowheels and e-bikes. This regulation applies regardless of the power of the battery. The reason for this is safety aspects, such as ensuring clear escape and traffic routes and avoiding the risk of fire on board.

The carriage of battery-powered means of transport on board is prohibited. This applies, for example, to electric scooters, hoverboards, mini Segways, Solowheels and e-bikes. This regulation applies regardless of the power of the battery. The reason for this is safety aspects, such as ensuring clear escape and traffic routes and avoiding the risk of fire on board.

The best time for a Seine river cruise depends on your personal preferences. In spring, nature along the river comes to life, and you can admire the blooming flowers and trees in the picturesque landscapes of Normandy. Summer offers warm temperatures and the opportunity to enjoy sunny moments on deck as you sail through cities like Paris and Rouen. In autumn, the riverbanks transform into vibrant colors, adding even more charm to the atmosphere. Each season has its own appeal, ensuring unforgettable experiences on a Seine cruise with A-ROSA.

A Seine River cruise with A-ROSA is a captivating journey through the diverse landscapes of northern France. From Paris, you travel towards Normandy, experiencing charming cities like Rouen and Le Havre, where history, culture, and art come to life in a special way. Normandy enchants with its green expanses, impressive castles, and a striking coastline.

Onboard A-ROSA ships, you’ll enjoy top-notch comfort, excellent cuisine, and relaxing moments in the SPA-ROSA. Whether you prefer the lively atmosphere of Paris or the tranquility of Normandy, this cruise offers a perfect blend of relaxation and exploration.

On a Seine river cruise with A-ROSA, several fascinating cities in northern France are visited. Highlights include Paris, the City of Love, with its famous landmarks and unique charm. The journey also takes you to Rouen, known for its historic old town and impressive cathedrals, as well as Le Havre on the coast, famous for its modern architecture and maritime atmosphere. Other interesting stops include Les Andelys, renowned for its picturesque location and the Château Gaillard ruins, and Caudebec-en-Caux, a charming town in Normandy.

Berth in Porto:

Cais de Gaia
161 Vila Nova de Gaia
4400 Gaia/Porto · Portugal

Information about the berth will be provided with your travel details.

NOTE: POSSIBLE BERTH CHANGES

In rare cases, changes to the berth may occur. Please follow the signage at the berths in such cases.

We would be pleased to welcome you back on board soon. If you book your next cruise on board A-ROSA within the next 4 weeks, you will receive an loyalty bonus of up to € 300.

THE ADVANTAGES OF BOOKING QUICKLY*:

1–5 nights = € 100 loyalty discount

6–8 nights = € 200 loyalty discount

9–16 nights = € 300 loyalty discount

Bookable by your travel agency, the A-ROSA Service Center, Tel: +49 381 202 6001, Mon - Sat 9am - 6pm (CET), and via email: service@a-rosa.com.

*Cannot be combined with other discounts, only valid for “A-ROSA Premium all inclusive” bookings.

Yes, we are happy about every new customer that you solicit. If you convince a new customer to travel onboard A-ROSA, you can benefit from a loyalty bonus of up to € 300, depending on the length of the cruise. For details and conditions, please contact the A-ROSA Service Center.

Of course A-ROSA is also present in the social media. You can find us here:

• facebook.com/AROSAKreuzfahrten
• twitter.com/arosacruises
• instagram.com/arosacruises
• youtube.com/user/ArosaCrew

If you want to share your vacation photos with us on Instagram, please use the hashtag #arosacruises. We are looking forward to see your fantastic holiday moments!

We are pleased to offer our customers the option of a pre- and/or post-stay at one of our partner hotels. More information can be found here. For cruises on the Douro, Seine and Rhône, we also offer full 3-day pre- and/or post-cruise packages. For more information on our pre- and post-cruise packages, please see our website.

We are very sorry if you had to disembark early from your cruise at your own request. 

In order to check a refund for the lost vacation days with your travel insurance, we kindly ask you send us an email to service@a-rosa.com with reference to your A-ROSA booking number and the premature date of departure. We will then generate the according document, which you can submit to your insurance company.

A-ROSA gift vouchers are a great gift idea. For example, you can give a voucher (worth at least € 50) for the next A-ROSA cruise, a voucher for a terranova bike package or for excursions on board. You can also pamper your loved ones on board by ordering a cabin greeting or an onboard credit. You can find more information here in the Cabin Greetings section. For more information, please visit the Gift Vouchers section.

We are pleased that you like our melody. The A-ROSA song "Following My Heart" is sung by Jane Comerford. Unfortunately, the song cannot be purchased due to legal reasons.

After their cruise, our guests receive an automatic invitation by e-mail to take part in our guest survey, as long as they entered their e-mail address in the ship's manifest beforehand. In the online survey all aspects of their trip are assessed: from booking to arrival, the restaurant, the cabins and the excursions. Our guests can rate the individual areas on a scale of 1-6 (german school grading system).

The A-ROSA newsletter keeps you up to date. Receive the latest news about A-ROSA ‘s specials, offers, promotions and events. You can simply register here: www.arosa-cruises.com/newsletter.

If you have forgotten personal belongings onboard, please contact the A-ROSA Service Center in writing by email: service@a-rosa.com. It is important to send us a detailed description of the lost object, the date of travel, cruise ship and your cabin. The A-ROSA Service Center will contact you shortly.

You have travelled on board A-ROSA two or more times already? We would then like to invite you to join the A-ROSA club. Your loyalty will be rewarded with additional benefits and services. For more information about the benefits and the registration procedures, please click here.

At departure, it is generally not allowed to bring alcoholic beverages on board. If you buy any alcoholic beverages on land during the cruise, a maximum of 1 litre per person over 18 years of age may be brought on board.

For specific travel dates, A-ROSA will offer Last-Minute-Cruises. Here you can find all A-ROSA cruises, which will begin shortly. 

A-ROSA gift vouchers are a great gift idea. For example, you can give a voucher (worth at least € 50) for the next A-ROSA cruise, a voucher for a terranova bike package or for excursions on board. You can also pamper your loved ones on board by ordering a cabin greeting or an onboard credit. You can find more information here in the Cabin Greetings section. For more information, please visit the Gift Vouchers section.

You may visit one of our A-ROSA ships, after consulting the service@a-rosa.com and registering all participants. Please always wait for a written confirmation from the A-ROSA Service Center.

Yes it`s possible to order the cutlery on board or in writing by e-mail or fax. It costs € 259.

A-ROSA Service Center

Loggerweg 5

18055 Rostock

GERMANY

Fax: +49 381 202 6002 or

E-Mail: service@a-rosa.com

For the flight, please book the names of the participants in the correct order according to the identification card, nicknames are not allowed. Please check the correct spelling of all participant names indicated on the invoices/booking confirmations. Later changes must be checked on a case-by-case basis and are only possible for a fee.

If you have forgotten personal belongings onboard, please contact the A-ROSA Service Center in writing by email: service@a-rosa.com. It is important to send us a detailed description of the lost object, the date of travel, cruise ship and your cabin. The A-ROSA Service Center will contact you shortly.

You have travelled on board A-ROSA two or more times already? We would then like to invite you to join the A-ROSA club. Your loyalty will be rewarded with additional benefits and services. For more information about the benefits and the registration procedures, please click here.

Extract from the A-ROSA travel conditions 2024

8.2 a) Standard rate for "A-ROSA Premium All-Inclusive" prices

• up to 31 days before departure 25%
• 30 days or less before departure 40%
• 24 days or less before departure 50%
• 17 days or less before departure 60%
• 10 days or less before departure 80%
• 3 days before departure until the day of departure or cancellation on the day of arrival or no-show 90%

b) Special rate for "A-ROSA Basic Full Board" prices

• up to 31 days before departure 35%
• 30 days or less before departure 50%
• 24 days or less before departure 60%
• 17 days or less before departure 75%
• 10 days or less before departure 85%
• 3 days before departure until the day of departure or no-show 90%

c) If a partial cancellation is made by a full-paying passenger (irrespective of the booked rate) who has booked a double cabin, with the result that the remaining passenger will have single occupancy of the double cabin, A-ROSA Flussschiff GmbH reserves the right to charge cancellation costs as set out in the table. The compensation payable shall amount to no less than 60% of the proportionate travel price. The same shall apply if a passenger paying the full price cancels their berth in a cabin with multiple berths. In this situation, A-ROSA Flussschiff GmbH reserves the right to rebook the cabin. If a partial cancellation is made for a child up to 15 years of age who is travelling free of charge in the company of at least one responsible adult and is accommodated in a double cabin, A-ROSA Flussschiff GmbH will charge a processing fee of € 200.

d) For additional themed packages with a separate booking code, such as wellness packages, and also for arrival and departure arrangements and extended stays in hotels, the standard rate shall apply (8.2.a.).

Extract from the A-ROSA travel conditions 2025

8.2 a) Standard rate for "A-ROSA Premium All-Inclusive" prices

• up to 31 days before departure 40 %
• 30 days or less before departure 60 %
• 24 days or less before departure 70 %
• 17 days or less before departure 80 %
• 10 days or less before departure 85 %
• 3 days before departure until the day of departure or cancel-lation on the day of arrival or no-show 90 %

b) Special rate for "A-ROSA Basic Full Board" prices 

• up to 31 days before departure 50 %
• 30 days or less before departure 70 %
• 24 days or less before departure 80 %
• 17 days or less before departure 85 %
• 3 days before departure until the day of departure or noshow 90 %

c) If a partial cancellation is made by a full-paying passenger (irrespective of the booked rate) who has booked a double cabin, with the result that the remaining passenger will havesingle occupancy of the double cabin, A-ROSA Flussschiff GmbH reserves the right to charge cancellation costs as set out in the table. The compensation payable shall amount to no less than 60% of the proportionate travel price. The same shall apply if a passenger paying the full price cancels their berth in a cabin with multiple berths. In this situation, A-ROSA Flussschiff GmbH reserves the right to rebook the cabin. If a partial cancellation is made for a child up to 15 years of age who is travelling free of charge in the company of at least one responsible adult and is accommodated in a double cabin, A-ROSA Flussschiff GmbH will charge a processing fee of € 200.

d) For additional themed packages with a separate booking code, such as wellness packages, and also for arrival and departure arrangements and extended stays in hotels, the standard rate shall apply (8.2.a.).

The best time for a Seine river cruise depends on your personal preferences. In spring, nature along the river comes to life, and you can admire the blooming flowers and trees in the picturesque landscapes of Normandy. Summer offers warm temperatures and the opportunity to enjoy sunny moments on deck as you sail through cities like Paris and Rouen. In autumn, the riverbanks transform into vibrant colors, adding even more charm to the atmosphere. Each season has its own appeal, ensuring unforgettable experiences on a Seine cruise with A-ROSA.

A Seine River cruise with A-ROSA is a captivating journey through the diverse landscapes of northern France. From Paris, you travel towards Normandy, experiencing charming cities like Rouen and Le Havre, where history, culture, and art come to life in a special way. Normandy enchants with its green expanses, impressive castles, and a striking coastline.

Onboard A-ROSA ships, you’ll enjoy top-notch comfort, excellent cuisine, and relaxing moments in the SPA-ROSA. Whether you prefer the lively atmosphere of Paris or the tranquility of Normandy, this cruise offers a perfect blend of relaxation and exploration.

On a Seine river cruise with A-ROSA, several fascinating cities in northern France are visited. Highlights include Paris, the City of Love, with its famous landmarks and unique charm. The journey also takes you to Rouen, known for its historic old town and impressive cathedrals, as well as Le Havre on the coast, famous for its modern architecture and maritime atmosphere. Other interesting stops include Les Andelys, renowned for its picturesque location and the Château Gaillard ruins, and Caudebec-en-Caux, a charming town in Normandy.

Berth in Porto:

Cais de Gaia
161 Vila Nova de Gaia
4400 Gaia/Porto · Portugal

Information about the berth will be provided with your travel details.

NOTE: POSSIBLE BERTH CHANGES

In rare cases, changes to the berth may occur. Please follow the signage at the berths in such cases.

Please note that admission to the ship and luggage service as well as check-in and occupation of the cabin is possible from 15:00 at the earliest. However, you should be on board at least one hour before departure. Please have your valid identification documents ready when you check in. In your cabin you will find your personal cabin key card, which is your means of payment, cabin key and access pass to the ship.

The official end of the cruise and your check-out on the day of departure is no later than 9:00 in the morning. Please bear this in mind when planning your arrival and departure.

For your cruise on an A-ROSA ship, we are offering the TEFRA Travel Logistics luggage service up to 4 business days before departure to the ports of Cologne and Engelhartszell (Passau) and up to 7 business days before departure to the ports of Paris and Lyon.

All further information can be found on the luggage service flyer, which you will receive with your travel documents.

If you book a flight travel package via A-ROSA at the fare Premium all inclusive, you will receive the transfer to/from the ship, provided that your arrival is on the day of embarkation and your departure is on the day of disembarkation. No transfer to the hotel or from the hotel to the boat is included in the price of a pre-booked overnight stay.

If you book a flight travel package via A-ROSA at the fare A-ROSA Premium all inclusive, you will receive the transfer to/from the ship, provided that your arrival is on the day of embarkation and your departure is on the day of disembarkation. No transfer to the hotel or from the hotel to the boat is included in the price of a pre-booked overnight stay.

If you book a train travel package to France via A-ROSA at the tarif A-ROSA Premium all inclusive, you will receive the transfer to/from the ship, provided that your arrival is on the day of embarkation and your departure is on the day of disembarkation. No transfer to the hotel or from the hotel to the boat is included in the price of a pre-booked overnight stay.

If you book a train travel package to France via A-ROSA at the tarif A-ROSA Premium all inclusive, you will receive the transfer to/from the ship, provided that your arrival is on the day of embarkation and your departure is on the day of disembarkation. No transfer to the hotel or from the hotel to the boat is included in the price of a pre-booked overnight stay.

Flight to Lyon:

If the flight arrival or departure is not booked via A-ROSA, the transfer from the airport to the ship and/or back is not included. The airport transfer cannot be booked in advance as an individual service by individual guests. The rebooking of an A-ROSA airport transfer is possible on the spot on board and only in individual cases, depending on the availability of transfer places and against payment (A-ROSA airport transfer from € 27 p. p. /per route). Alternatively, we recommend an individual taxi transfer in Lyon. On the day of arrival, sufficient taxis are available at the airport. Taxis can be pre-ordered at the reception on board for individual transfers from the ship to the airport on the day of departure.

Lyon Railway:

The train station transfer cannot be booked in advance as an individual service by individual guests. Guests arriving and departing individually (not with the A-ROSA TGV-Arrangement) by train to Lyon, we recommend an individual taxi transfer from the train station to the ship or back. Depending on the volume of traffic, the journey takes 5 to 20 minutes each way. Taxis can be pre-ordered at the reception on board for individual transfers from the ship to the station on the day of departure. Alternatively, depending on the availability of transfer places and payment (A-ROSA train station transfer from € 22 p. P. /per route), it is also possible to rebook an A-ROSA train station transfer on board in individual cases.

The number of available airports is limited. A-ROSA books the flight depending on availability in appropriate booking classes. A direct flight cannot be guaranteed.

No, the BahnCard discount cannot be applied. No bahn.bonus points can be redeemed. For bookings and information on rail travel, you can contact the A-ROSA Service Center by e-mail service@a-rosa.com or telephone +49 381 202 6001.

The RIT ticket booked with A-ROSA is not valid for Euronight (EN) trains and ÖBB Nightjets! Furthermore, RIT tickets are not recognised in special trains, Thalys, Eurostar, AVE trains and Talgo.

The possibility of a seat reservation will be checked on request. Fees may vary in amount. Except flights with Air France (no reservation for short- and medium-haul flights)

Railway services are confirmed immediately, flight and hotel are always available at A-ROSA as an enquiry and will be confirmed according to availability. In this case, waiting times may occasionally occur if, for example, waiting list seats have to be checked at the airline.

The transfer service will only be available on the day of arrival and departure.

On the day of embarkation, the transfer takes place from 14.30 h to 15.30 h. Coaches are available at Cologne Central Station to take you to the ship. Please note that there may be waiting times. If you have any questions, your A-ROSA ship will be happy to answer your questions on the day of embarkation. On the day of disembarkation, the transfer to Cologne Central Station will take place at 8.15 h. You will receive further information on the transfer from the ship to the train station directly on board. The meeting point is on the forecourt of Cologne Central Station (exit Breslauer Platz) in front of the pharmacy ‘Am Hauptbahnhof’. Our staff will be waiting for you on the forecourt and show you the way to your transfer bus. After you have handed in your luggage, you will find it in your cabin after embarkation.

If you have booked the Premium All-Inclusive rate, the transfer is offered free of charge for cruises in 2024. If you have booked the Basic rate, you can book the transfer for € 10 per person per trip (subject to availability). For cruises in 2025 the transfer can be booked for € 20 per person and trip. 

Lyon Train Station: On the day of arrival, TGV guests will be transferred from the station to the ship at 20.00 h. The transfer starts as soon as all guests arrive in a certain time window. In some cases, waiting times may occur. On the day of departure, the transfer for TGV guests from the ship to the station takes place at 8.00 h. You will receive further information on the transfer from the ship to the station directly on board.

Lyon Airport: On the day of embarkation, group transfers are organised at two fixed times: 15.00 h and 17.00 h. On the day of disembarkation, the transfers will take place at 6.00 h or 9.00 h to the airport. You will receive further information on the transfer from the ship to the airport directly on board.

Paris Train Station:

On the day of arrival, Thalys guests will be transferred from the station to the ship at 12.30 h. For TGV guests, the transfers from the station to the ship take place at 13.30 or 15.30 h. The transfer starts as soon as all guests arrive in a certain time window. In some cases, waiting times may occur. On the day of departure, transfers for Thalys and TGV passengers from the ship to the station will take place at 9.00 h. You will receive further information on the transfer from the ship to the station directly on board.

Paris Airport:

On the day of embarkation, group transfers are organized at two fixed times:

13:00 o'clock / 15:00 o'clock / optional additional transfer for later arrivals

On the day of disembarkation, the transfers will take place at 06:00 o'clock or 09:00 o'clock to the airport. You will receive further information on the transfer from the ship to the airport directly on board.

The transfer will only be available on the day of arrival and departure. On the day of embarkation the transfer is attuned for the train ICE 91 (arrival approx. 14:30 hrs) and departs at 15:00 hrs. If you have booked the “Premium all inclusive” rate, the transfer is offered free of charge for cruises in 2024.

The transfer from the ship to the train station is organised by the crew directly on board. You will receive detailed information on the transfer times on the day before your departure. As a general rule, organised transfers usually take place between 08:00 h and 09:00 h at the latest. We suggest to book a train from 09:30 h.

Hotel:

The hotel facilities vary. Some offer three-bed rooms or family rooms with a connecting door, but in some cases it is only possible to add an extra bed/folding bed. Prices and availability on request.

Train:

Children up to 5 years of age travel free of charge within Germany, children aged 6 to 14 years of age travel in Germany and Austria free of charge only if accompanied by their parents/grandparents (with family child RIT ticket). Children up to 5 years of age travel free of charge on international transport to France (Lyon, Paris) without entitlement to their own seat, children from 6 to 14 years of age accompanied by their parents/grandparents pay half price (with entitlement to a seat). If a child up to the age of 5 requires their own seat, they must be booked at half the price of the adults, just like children aged 6 – 14 years.

Flight:

Babies ("infant" 0-1 years old) and children ("child" usually 2-11 years old) pay a reduced fare for many airlines, but never travel free of charge. Discounts vary between airlines and must therefore be requested from A-ROSA.

Transfer:

Long-distance bus operators recommend that babies/children up to 3 years of age travel only in mandatory seats/baby carriers (e. g. Maxi-Cosi). The parents bear the responsibility for safe transportation. The bus driver has the right to refuse to take you on the bus if there are valid safety concerns. The buses used by the transfer agency do not provide child seats/baby carriers, as different seats are required depending on the size.

A-ROSA can apply for free assistance/accompanying service at the airports for disabled or elderly people who feel insecure at the airport or on connecting flights. Should this occur in connection with the transport of a walker or wheelchair by the guest, it is absolutely necessary to register the device with the airline before departure. For this purpose, A-ROSA requires information on weight and dimensions (length x width x height).

Furthermore, we would ask you to inform us about the extent of the obstruction/insecurity: can stairs be managed independently or is help needed here? Can the route between the airport building and the transfer bus be managed independently or is help needed here as well?

In the event of a change or cancellation of train tickets, please return the unused original ticket before departure. If you book your train journey/travel departure at the catalogue price, the rail fare can only be reimbursed in accordance with the A-ROSA travel conditions if you present your unused original ticket before the start of the journey. A refund of the tickets is not possible when booking a railroad inclusive offer.

The routes permitted for transport to the destination are shown on the ticket (e. g. certain border crossing points to be used). For this reason, the border crossing to be used must be indicated in international traffic when booking.

Special case TGV to/from Lyon and Paris: there is a train connection for the train indicated on the ticket!

When choosing your train connection, please allow sufficient time between the arrival of the train and the departure time of the ship to begin your holiday comfortable and stress-free. In case of delay or cancellation of your train ride, we ask you to send the completed passenger rights form of the Deutsche Bahn and all original receipts / train ticket to the A-ROSA Flussschiff GmbH, Loggerweg 5, 18055 Rostock, Germany. We will support you with your concern and claim with the Deutsche Bahn.

The RIT tickets are valid for all DB stations with the exception of some stations from which non-Federal Railways (NE trains) run.

You will receive the binding flight times/TGV train times together with the travel documents. We will be happy to accept flight time requests without obligation when booking. Please understand that not all wishes can always be fulfilled. A-ROSA books the flight depending on availability in the respective booking classes.

If the TGV9580 is available, train travel to Lyon Part Dieu is provided for, and train departure from Lyon Part Dieu if the TGV9582 is available (subject to changes by train).

You can book the TEFRA luggage service via the German toll-free phone number 0800-500 2352. The price for the luggage service varies depending on the arrival and departure arrangements. Details can be found on the luggage service flyer in your travel documents.

You can conveniently pay for the service on board your ship via your personal on-board account. For the return journey, simply book the luggage service directly on board the ship.

The official end of your cruise and check-out is at 9.00 h.

We recommend booking the A-ROSA transfer on site for € 33 per person and route, subject to availability. The transfer will be charged to the cabin account.

If you have booked the "A-ROSA Basic Fare", we recommend booking the A-ROSA transfer on site, depending on the availability of transfer seats, for a surcharge of € 37 per person and route.

Transfer times Paris Airport - Ship: 13:00 / 15:00 / optional additional transfer for later arrivals

Transfer times Ship - Paris Airport: 06:00 a.m. / 09:00 a.m.

If you have booked the "A-ROSA Basic Fare", you can book the transfer from Passau main station to Engelhartszell to the ship and back for € 40 per person in advance via your travel agency or via the A-ROSA Service Center. If you are arriving by car and have booked a parking space in the GLOBUS parking garage, the return transfer from the parking garage to the ship is already included in the parking fees.

You can find an overview of the luggage regulations of all airlines here: Luggage regulations

Your journey with the TGV booked via A-ROSA takes place one day before boarding the ship. After the train arrives, please make your way independently to your Radisson Blu hotel (within walking distance, located directly at the railway station).
TRANSFER FROM HOTEL TO SHIP (A-ROSA PREMIUM ALL INCLUSIVE) Informations regarding your transfer can be found in your travel documents. You will be picked up at the Radisson Blu Hotel at around 1 pm on the day of embarkation. As soon as all transfer guests have arrived, the group will head to the transfer vehicle at the railway station; depending on the number of guests booked, this may be a bus, minibus or car. There may be some waiting times. Further details for the return transfer from the ship to the railway station can be provided directly on board.

Please note that the transfer is only included within the tariff A-ROSA Premium all inclusive.

Flights with Lufthansa and Eurowings usually depart and land from Terminal 2. The transfer staff awaits you in the arrivals area, behind the baggage hall, and accompanies you to the transfer car (smaller cars can drive up to the airport entrance, larger buses are available at the bus station behind the airport train station).

Please note that the transfer services for train arrivals and departures are only offered free of charge if you book by train via A-ROSA and in the tariff A-ROSA Premium all inclusive.

You will be met at the station Paris Gare de l' Est (TGV, ICE) or Paris Gare du Nord (Thalys) by a transfer employee or your driver on arrival of your train. The rendezvous point is at the head of the track. Please pay attention to the appropriate signs. As soon as all transfer guests have arrived, the group will go to the transfer vehicle together; depending on the number of guests booked, this can be a bus, a minibus or a car. There may be short waiting times at the station.

In TGV trains, it is mandatory for you to provide your luggage with your name and address with the appropriate tags, please take this into account.

Please note that transfer services for passengers arriving and departing by air are only offered free of charge if you book your flight via A-ROSA. The meeting point is in front of the Marks & Spencer Shop (next to Monoprix Shop and Tourist Office; waiting area with seating) in Terminal 2F on Level 1, where our staff will be waiting for you with an A-ROSA sign on embarkation day.

If you do not arrive at Terminal 2F, please use the free airport shuttles to Terminal 2F. Since the A-ROSA passengers arrive with different flights, there may be a waiting time at the buses depending on the flight arrival, as in individual cases the buses may also take guests of several aircraft with them.

Transfer times Paris Airport - A-ROSA Ship: 13:00 o'clock / 15:00 o'clock / optional additional transfer for later arrivals

Transfer times A-ROSA Ship - Paris Airport: 06:00 o'clock / 09:00 o'clock

To get to the buses, take the lifts or stairs to reach the level below. From here, follow the signs "Group Coaches" or "ProParking" outdoors, follow the red asphalted path and after approx. 50 m you will reach the bus parking lot.

The meeting point at the Cologne central station is located in front of the central station next to the pharmacy Am Hauptbahnhof. You need to take the exit Breslauer Platz. We kindly ask you to be there on time. The Globus parking service staff will be waiting for you and indicate you the way to your transfer bus, which will be waiting for you close-by. You will receive the information for the return transfer from the ship to the central station directly on board.

Please note that the transfer from the car park to your A-ROSA Cruise Ship is not included. Depending on availability, you may book the A-ROSA transfer directly at the airport. The costs of € 39.00 per person and way will be charge to your onboard account.

Transfer times: 13:00 o'clock / 15:00 o'clock / optional additional transfer for later arrivals

If there is no further availability on the transfer bus, we recommend taking a taxi from the airport to your cruise ship. Taxis will be waiting at the airport. The reception onboard will happily organize a taxi for you from the ship to the airport on the day of disembarkation.

The transfer buses will be ready for you close to the square in front of the train station (close to the police station). Please arrive there at the mentioned time. The staff of the Globus Park Service will be meeting you on-site and show you the way to your transfer bus, which will be waiting for you close by. You will receive the details for the transfer from the ship to the station on the morning of disembarkation directly on board.

Despite its immense size, Paris' Charles de Gaulle Airport is well signposted and clearly arranged. The meeting point is in front of the Marks & Spencer Shop (next to Monoprix Shop and Tourist Office; waiting area with seating) in Terminal 2F on Level 1, where our staff will be waiting for you with an A-ROSA sign on embarkation day.

ARRIVAL TERMINAL 1
Terminal 1: Lufthansa, SWISS, Eurowings, Germanwings

• From the gate on foot to CDGVAL (free aerial tramway connecting Terminals 1 and 3 with Terminal 2; the train runs every 5-10 minutes)
• Take train to Terminal 2 - Arrival at the airport shuttle station

ANKUNFT TERMINAL 2
Terminal 2A - 2G: Air France, KLM, Austrian Airlines, Hop!

• Walk from the gate on foot from the respective arrival terminal to Terminal 2F
• Alternatively: Take the free shuttle bus "Navette N1" to Terminal 2F (goes every 5-10 minutes)
• When arriving at Terminal 2G, take the free shuttle bus "Navette N2" to Terminal 2F (goes every 5-10 minutes).

The embarkation and disembarkation takes place at the following berth:

Berths in Engelhartszell (2024):

Nibelungenstr./Stifstr. - 4090 Engelhartszell - Austria - berth 1

2025 our Danube fleet starts from Passau. You will receive information about the berth with your travel information.

Berths in Vienna:

The pier is located at “Handelskai” in Vienna, close to the Empire Bridge and right next to the metro station "Vorgartenstraße".

NOTE: POSSIBLE BERTH CHANGES
In rare cases, berths may be changed. In such a case, please observe the signs at the berths.

Berths in Cologne:

Siegburger Straße 104
Deutzer Werft (near the tram stop Drehbrücke)
50679 Cologne · Germany

Konrad-Adenauer-Ufer
50668 Cologne · Germany

Berth in Nuremberg:

Berth 4
Europakai 10
90451 Nuremberg · Germany

Berth in Frankfurt (A-ROSA CLEA):

Liegeplatz 1-5
Untermainkai
60329 Frankfurt · Germany

NOTE: POSSIBLE BERTH CHANGES
In rare cases, changes to the berth may occur. 

Berth in Lyon:

The A-ROSA STELLA and the A-ROSA LUNA will be berthed in Lyon for embarkation and disembarkation. Please note that it is not possible to park at the berth. The address of the berth is:

Quai Claude Bernard

69007 Lyon

- France -

Berth in Paris:

The A-ROSA VIVA will be berthed in Saint-Denis in Paris for embarkation and disembarkation.

The address of the berth is:

Quai de St. Ouen
2 Quai de St. Ouen
93200 Saint-Denis

- France -

PLEASE NOTE THAT CHANGES TO BERTHS ARE POSSIBLE: 

In rare cases, berths may be changed upon short notice. In such cases, please refer to the signs at the berth.

Parking services can be booked via A-ROSA. You will find a car park reservation card in your travel documents. If you do not wish to use this organised parking service, please find your own parking space near the port for the duration of your trip. You can also make an online reservation for Engelhartszell at www.globus-group.de.

The address of the car park, that you can also enter in your car navigation system, is

Nibelungenstraße 130
4090 Engelhartszell
Austria

In the event of delays or emergencies, the Globus car park service is available on the day of arrival under the following telephone number: +49 851-989 000 168.

On embarkation day, you can leave your vehicle in the Globus car park between 3-4pm. Please drop off your luggage at the ship first. Your fellow travellers should also go on board. Then please take your vehicle to the multi-storey car park and a GLOBUS parking service employee will park your vehicle while you are taken back to the ship (approx. 900 m).

This transfer is included in the parking price. On the day of disembarkation, you and your luggage will be taken back to your vehicle by bus. You will be informed of the exact time for this transfer on board.

You can book a parking space through A-ROSA. You will receive a parking reservation card with your travel documents. If you do not wish to use our organised parking service, we kindly ask you to look for other possibilities on your own.

You may book your parking space in Cologne online at: www.globus-group.de (German language only). The address of the parking garage is the following:

Globus Group
Longericher Str. 177
50739 Köln
- Germany -

The parking garage is located just off the highway A57, exit Bickendorf Richtung Bilderstöckchen. You can park your car between 13.00 h and 14.30 h on the day of embarkation. The transfer vom the parking garage to the ship will take place at 14.45 h. 

You will be transferred from the garage to the ship by the company Globus Park Service in time for embarkation. (You will receive the exact transfer time on-site.) In case of delay or emergencies you may contact the Globus Parkservice Team on the day of arrival at the following telephone number: +49 221-280 64 942. 

On the day of disembarkation, you will be brought back to your vehicle by a shuttle bus. The transfer to the parking garage is at 9.00 h. You will receive further details on this shuttle bus directly on board. 

During your cruise you have the possibility to park your car (max. length 5.10 m; max. height 1.90 m.) in Lyon in a parking garage. You will receive a parking reservation card with your travel documents, please fill it in and send it at least four days prior departure to the mentioned fax number. We kindly ask you to proceed to the ship pier (address: Quai Claude Bernard, F -69007 Lyon) and unload your luggage there. Embarkation starts at 03.00 pm. The local authorities do not allow vehicles directly in frontof the ship.

Please stop above the pier and unload your luggage.  Afterwards you may drive to the car park and park your car on parking decks 7 or 8. Then we kindly ask you to walk back to the ship, which will take approximately 6 to 8 minutes. On the morning of disembarkation a staff member of our agency will drive you to the car park, where you will receive your car back. Afterwards you can drive back to the pier to pick up your luggage and your passengers.

The local authorities do not allow vehicles directly in front of the ship. Replace German sentence with: Since January 2017, all vehicles entering the low emission zone in Lyon need an environmental sticker, the "Crit'Air" vignette. This costs € 4.80 and can be ordered at the following link: https://www.certificat-air.gouv.fr/demande-ext/cgu/

We recommend parking your car at Paris-Charles-de-Gaulle Airport at Terminal 2. You can reserve your parking space online:
www.parisaeroport.fr

Click on “Parking”, “Parking Paris-CDG”, “Réserver” and finally on “Parking Vacances”. You will then be able to fill in your data and look for the best offer.

You can book a parking space through A-ROSA. You will receive a parking reservation card with your travel documents. If you do not wish to use our organised parking, we kindly ask you to look for other possibilities on your own.

You may book your parking space in Passau online at: www.globus-group.de/buchung/buchung/ (German language only). The address of the parking garage, which you may enter into your GPS system is the following:

Globus Parkhaus
Messestraße 6 
94036 Passau
- Germany -

In case of delay or emergencies you may contact the Globus Parkservice Team on the day of arrival on the following telephone number: +49 851 989 000 168. You can park your car between 12:30 h and 15:30 h on the day of embarkation. Transfer buses from the parking garage to the A-ROSA ships will be available between 13:30 h and 15:30 h as often as needed. This transfer is included in the mentioned parking price. On the day of disembarkation you and your luggage will be brought back to your vehicle by a shuttle bus. You will receive the exact time for this shuttle on board. 

If you arrive by car, you can book through A-ROSA a valet parking. In your travel documents you will find the reservation card. If you do not want to use this organized valet parking, you would have to find a parking spot near the harbor independently for the time of your trip.

For Passau, Engelhartszell and Cologne is also an online reservation possible: http://www.globus-group.de

Berth in Paris:

The A-ROSA VIVA will be berthed in Saint-Denis in Paris for embarkation and disembarkation.

The address of the berth is:

Quai de St. Ouen
2 Quai de St. Ouen
93200 Saint-Denis

- France -

PLEASE NOTE THAT CHANGES TO BERTHS ARE POSSIBLE: 

In rare cases, berths may be changed upon short notice. In such cases, please refer to the signs at the berth.